Terms and Conditions

Definitions
The terms outlined below apply to all websites operated by ‘The Middleham House’, including, but not limited to, www.themiddlehamhouse.com, www.themiddlehamhouse.co.uk, www.middlehamhouse.com, www.middlehamhall.com’, www.middlehamhall.co.uk. The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the owner or representative of ‘The Middleham House’. ‘Third party Suppliers’ refers to suppliers promoting properties other than ‘The Middleham House’, products and services through this website.

Use of the Website
Use of this website is subject to the following terms and conditions. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.

Accuracy of Information & Our Liability
Every care has been taken in compiling the contents of this web site. All information about the property has been provided as accurately as possible. ‘The Middleham House’ will not be held liable for any errors, omissions, misinterpretations, or misunderstanding arising from the information provided on this website.

If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with us, through the relevant links and relevant third parties before renting the property.

Any opinions, advice, statements, services, offers, or other information or content expressed on the site has been provided as accurately as possible. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent The Middleham House.

The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.

The Owner and Owner’s representative of The Middleham House endeavour to update discount information on The Middleham House website and other websites and in marketing materials promoted by The Middleham House. This may in some instances not be accurate. Please contact the Owner or Owner’s respresentative of The Middleham House to verify.

The Owner and Owner’s representative of The Middleham House endeavour to update information about the house as soon as possible. Pictures on our website may provide a good representation of the house but they are not always accurate as decoration of rooms may change and pictures are which may not be available. The Client accept that pictures may not always convey the exact picture of house, its decoration or the Client’s expectations and feeling upon arrival.

Terms and Conditions may change during the period of booking, Owner and Owner’s representative will inform impacted Clients in that case. Impacted Clients have the right to accept or refuse new Terms and Conditions. In which case, Owner or Owners representative of The Middleham House can withdraw the booking and return in full all payments made by the Client in relation to the booking.

Booking Terms & Cancellations
A 35% deposit is required to make a booking. This is non-refundable in any instance unless the booking is cancelled by the owner of the property in which case a full refund will be made within 2 weeks of the cancellation. The Owner reserves the right to withdraw any booking due to circumstances arising that are beyond their control. Should the property become unavailable for the reserved dates, the Client will be notified as soon as possible and a full refund of all payments will be made. The Owner of ‘The Middleham House’ cannot be held liable for any additional costs incurred by the Client (such as travel). ‘The Middleham House’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.

The final balance is payable 10 weeks prior to the commencement of the holiday. This does not apply to last minutes bookings, non standard payment terms may be agreed between the Client and the Owner of ‘The Middleham House’. Once this has been paid it is non-refundable as a cancellation would not leave the owner with sufficient time to find a substitute booking.

A provisional booking can be placed on Middleham House over a 48hrs period. It is the Client responsibility to pay the balance within the required 60 days period prior to arrival, failing to do so may result in Client loosing the booking to another Client. Non-refundable deposit may or may not be returned. This is based on the Owner’s or the Owner’s representative discretion.   

When a booking is made confirmation will be sent out within 48 hours. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation.

Travel Arrangements
Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking.

Copyright
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law.

You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.

You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.

Your Contract
A booking is made directly between the Client and the Owner of ‘The Middleham House’ and is a legally binding contract. Therefore, before confirming your booking you should read the terms carefully to ensure that you agree with everything contained within them. The contract for the letting of any of the properties on the websites and any other products or services advertised with the property is between You and other ‘Third Party Suppliers’ and not with ‘The Middleham House’ unless this is specifically specified.

Complaints Procedure
If the Client is dissatisfied with the cleanliness or presentation of the property, it should be indicated to the Owner or the Owner’s representative as soon as possible so that, where possible, all issues can be promptly resolved.

If any issue is not resolved at the time to the satisfaction of the Client, any dispute is to be addressed to the Owner or the Owner’s representative as soon as possible. If the Client fails to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled.

If it is not possible to resolve the dispute during Your stay at the property then a complaint must be made in writing to the Owner within 2 weeks of departure from the property, outlining the reasons for the complaint. There is no guarantee that a full or partial refund is offered by the Owner of ‘The Middleham House’.

The Owner of ‘The Middleham House’ shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are not caused by the Owner or his or her representatives.

Security Deposit
A refundable Security Deposit of £1000 is to be transferred the the Owner appointed account or a credit card guarantee is provided by the Client 10 weeks prior to arrivial. In case of damages or loss caused to the property and its contents during the rental period, the Owner or the Owner’s representative will inform the Client within 2 weeks of departure. The Owner or the Owner’s representative of The Middleham House retain all rights to determine the value of any breakages, damage or loss caused to the property and its contents during the rental period. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.

Any dispute regarding a deduction from the security deposit is to be addressed in writting to the Owner or Owner’s representative within 5 days from the moment the Client is notified of any Security Deposit to be deducted. The Client shall be liable to pay any upfront costs, includign solicitors costs, if external arbitrage is required to settle the security deposit.  
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.

Privacy Policy
Personal information provided by users of the website will be used solely by ‘The Middleham House’ or its direct affiliates, and will not be shared with any third party.

Insurance It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party’s personal belongings as no such cover is provided by the Owner of representatives of ‘The Middleham House’. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.