Privacy & Cookies Policy

This Privacy and Cookies Policy explains how Middleham House collects, uses, and protects your personal information when you visit our website, make an enquiry, or book with us. We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the terms of this Privacy and Cookies Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We may collect and process the following personal data:

Personal Identification Information: Name, email address, phone number, and postal address.
Booking Information: Dates of stay, guest preferences, and payment details.
Website Usage Information: IP address, browser type, and usage data collected via cookies.
Communication Records: Any messages or enquiries you send us via contact forms, email, or phone.

2. How We Use Your Information

We use your personal data for the following purposes:

Providing Services: To process bookings, communicate with you about your stay, and personalise your experience.
Customer Support: To respond to your enquiries and requests.
Marketing: To send you promotional offers, updates, or newsletters if you have opted in to receive them.
Website Improvement: To monitor and enhance the performance of our website.
Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Obligation: To fulfil our obligations in providing accommodation or related services.
Consent: For marketing communications and optional services.
Legitimate Interests: For improving our website and ensuring security.
Legal Compliance: To meet legal and regulatory requirements.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your data with:

Service Providers: Payment processors, booking platforms, and IT support services.
Legal Authorities: If required to comply with legal obligations or protect our rights.

5. Your Rights

Under UK GDPR, you have the following rights:

Access: Request access to your personal data.
Correction: Correct inaccurate or incomplete data.
Deletion: Request the deletion of your personal data where applicable.
Objection: Object to the processing of your data for specific purposes.
Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise your rights, please contact us at info@themiddlehamhouse.com

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Cookies Policy

Cookies are small text files stored on your device to improve your experience on our website. We use the following types of cookies:

Essential Cookies: Necessary for the website to function (e.g., session management).
Analytics Cookies: Help us understand website usage and improve performance.
Marketing Cookies: Enable personalised marketing and advertisements.

Managing Cookies

You can manage or delete cookies via your browser settings. Please note that disabling cookies may impact the functionality of our website.

For more information on cookies, visit www.aboutcookies.org.

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website, and we encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy and Cookies Policy or wish to exercise your rights, please contact us:

Email: info@themiddlehamhouse.com
Phone: +44 (0)20 7733 5716
Address: Middleham House, Yorkshire Dales, UK